The decision to send someone to collections is one that should be given serious consideration. Federal law governs how you and the collection agencies you hire can and cannot attempt to collect a debt ...

In today’s fast-paced digital economy, convenience is a necessity. Businesses that prioritize seamless, intuitive experiences outperform those that don’t. Nowhere is this more evident than in the ...

Allowing customers to extend their payment deadlines by 30, 60, 90 days or more is akin to extending an interest-free loan at your expense. While it may seem like a small concession in the short term, ...

Everyone engaged in business will at some point encounter the challenge of collecting outstanding amounts owed. There are a variety of different approaches as well as different levels of difficulty.

It's one thing to fall behind on a bill, but it's another to learn that the balance has officially been handed over or sold to a collection agency. For many borrowers, that moment lands with real ...

Andrew Bloomenthal has 20+ years of editorial experience as a financial journalist and as a financial services marketing writer. David Kindness is a Certified Public Accountant (CPA) and an expert in ...

The Internal Revenue Service’s Automated Collection System lacks key controls for selecting which delinquent tax cases to pursue, according to a new report by the Government Accountability Office.

This case study shows how Capital One, a financial services company, used research to obtain fresh insight into its customer base and improve management of late payments and collections. This case ...