An outage in the city’s computer-aided emergency dispatch system snarled some communications between Baltimore police and fire officials last week, briefly causing disarray as officers repeatedly ...

Artificial intelligence is rapidly transforming emergency dispatch and medical triage, integrating machine learning into computer-aided dispatch systems to improve call prioritization, resource ...

A recent performance review warned police would "not keep pace" with growing crime volumes without a new system.

Baltimore's emergency dispatch system failed due to the heat during a mental health response that ended with a man dying while in police custody, Mayor Brandon Scott confirmed. The failure of the ...

BERRIEN COUNTY, Mich. (WNDU) - First responders in Berrien County are getting support with a new computer-aided dispatch system. According to our reporting partners at The Herald-Palladium, this is ...