A customer walks into your service department with a question about a charge on their credit card. It's for a connected service subscription they didn't realize they'd signed up for. The free trial ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Sick of spending hours trying to cancel your gym membership or get money back on a flight? A solution ...

Most of us are familiar with subscriptions. The business model goes back to at least the early 1800s with magazines and evolved to the milkmen of the 1860s who were paid to deliver milk door to door ...

When you have to call a customer service line, where's your patience on a scale of 1-10? "Most people start at a nine or nine-and-a-half," says Amas Tenumah, who wrote a book called Waiting for ...

Let's start with a user-friendly way to do things. Netflix makes it easy to cancel subscriptions at any time -- no questions asked. They even sort of brag about it in their official long-term business ...

Sure, you may know that being annoyed costs you mentally and emotionally. It could be costing you financially as well. The so-called annoyance economy refers to the web of spam calls, customer service ...

When you have to call a customer service line, where's your patience on a scale of 1-10? "Most people start at a nine or nine-and-a-half," says Amas Tenumah, who wrote a book called Waiting for ...