When the world of work turned upside down in 2020, we quickly adapted to Zoom calls, Slack threads and digital whiteboards. At first, this newfound flexibility felt liberating. But as we settle into a ...

One mayor barrier to success in business and happiness in life is our inclination to avoid conflict—which often means to avoid having a difficult conversation. Learning how to have difficult ...

Whether it is in the workplace or at home, we have all experienced times when we are at an impasse with someone. We simply can’t find a way to have a productive dialog. Every one of our attempts to ...

Forbes contributors publish independent expert analyses and insights. Rajiv Vinnakota is president of C&S. Connection, not persuasion, is the foundation of productive conversation—even across ...

Written in collaboration with Melanie Sodka, capacity management expert and author of Diary of a Functioning Burnout. In our work with leaders, professionals, and high performers who care deeply about ...

Difficult conversations don’t usually fail because people disagree—they fail because of how they begin. Decades of ...