Freshdesk, a provider of customer engagement software, yesterday unveiled the Freshdesk Marketplace, a digital store where companies can shop for third-party apps to boost the capabilities of their ...

Freshdesk announced today that it has updated its Android and iOS apps with new features to allow its users to easily respond to customer support issues on Twitter. The company’s apps now include a ...

Freshdesk, which offers customer support software, is today launching Hotline.io, an in-app, real-time messaging service. In an interview, Freshdesk president Dilawar Syed said he hopes Hotline.io ...

Dubbed Hotline.io, the product enables mid-size to large companies to engage with mobile customer via in-app announcements, status updates, promotions and other targeted messaging, in addition to real ...

One of the key complaints from iOS developers is they can't directly respond to feedback from their users. Instead, this situation typically ends in one star iTunes reviews, even when the issue could ...

Freshdesk, a provider of customer support software, announced today the launch of an official iOS app that helps support agents resolve issues on the go. The new iOS app from Freshdesk allows support ...

Seeking to enhance your customer support experience? Mobile apps for help desks empower support teams with the capability to handle tickets and address problems on the go. Explore our top mobile ...

Tiger Global-backed Freshdesk has acquired Chennai-based in-app customer support startup Konotor for an undisclosed amount. Konotor helps businesses engage with their clients/customers through ...

Christiana Jolaoso-Oloyede writes for media publications, B2B brands and nonprofits. Using her research, analytical and writing skills from her training as a lawyer, she focuses on garnering accurate ...

Cloud-based customer support software startup, Freshdesk, has launched an in-app, real-time messaging service called Hotline.io. The service addresses unique challenges of mobile-first businesses to ...