Virgin Media O2 has launched a certified customer service training programme with the Institute of Customer Service as part of efforts to improve support for customers. The bespoke programme is ...
O2 has received a surge in complaints after announcing last year that its new £2.50 monthly price rise for 2026 would apply to existing customers as well as new sign-ups. The mobile provider had the ...
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Warning issued for O2 customers after account 'shut'
A warning has been issued after O2 "shut accounts" after wrongly decided phone orders were FRAUD. O2 has come under fire from a customer who wrote into the Guardian newspaper's consumer affairs ...
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