I have yet to interact with a Remedy based ticketing system that isn't actively hostile to users. I have no idea if it's a framework issue or if it's just a side effect of Remedy developers generally ...

(LOS ANGELES, CA – December 14, 2010) Lieberman Software Corporation, the Pioneers of Privileged Identity ManagementSM, today announced out-of-the-box integrations between its privileged identity ...