How well brands manage returns can make or break the customer experience. Smart returns platform Returnly released its first consumer behavior study on Wednesday, focusing on shoppers’ behaviors at ...

Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. Retail returns are a massive $850 billion problem by 2025, ...

Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Happy Returns uses Return Bar locations at over 5,000 UPS ...

January has become known as “Return-uary” with nearly $890 billion in products returned in 2024, highlighting a demand for efficient and sustainable return practices. While returns increase customer ...

Bought a foundation shade that didn’t match or a skincare product your skin didn’t love? Ulta’s return policy is surprisingly flexible — even if you’ve used the product. Knowing the rules helps you ...

Two more logistics companies are banking on a partnership to reduce escalating returns costs and streamline the process, especially as many companies still don’t know how much returns really cost them ...

Product returns are financially and environmentally costly—but they don’t have to be. Here are 3 ways companies can rethink returns to boost revenues and reduce waste. Have you ever wondered what ...

Returns are climbing, placing growing pressure on retailers to protect margins and recover lost value. Here’s how ecommerce businesses can process returns more efficiently and get inventory back on ...

Fashion retailer H&M started to charge customers for online product returns in September 2023. Citing a rise in delivery and processing costs, as well as growing consumer use of free returns, H&M ...

The era of free returns may be coming to an end. While online shoppers may have grown accustomed to not only free shipping, but free returns as well, it's anything but free for retailers to take those ...