New operationally aware AI copilot helps enterprises identify failures, automate testing, and continuously improve voice agents at scale for contact centers ...

Giving enterprises full command of a hybrid workforce of humans and AI agents, with one standard for performance, governance, and customer experience ...

Access Innovations combines decades of expertise in knowledge organization, taxonomy development, and metadata creation with advanced AI techniques to help organizations prepare their content for the ...

The real error of the expert system era was not determinism itself-it was incomplete rules. Today's risk is the opposite: We ...

Submissions for nominations are now open for the annual KMWorld Readers' Choice Awards, a competition in which the winning knowledge management solutions, products, and services are selected by you, ...

New division centralizes years of internal research into Human Context Intelligence, creating a dedicated platform for scientific development, benchmarks, datasets, and external partnerships ...

If you're a knowledge manager, work on creating a culture that discourages knowledge one-upmanship. Make sure that your ...

Enterprises choose the eGain AI Knowledge Hub-available as a full-stack solution that can be configured in days or assembled to spec using APIs, SDKs, and MCPs on the eGain Composer platform to ensure ...

While AI holds the promise of radically transforming KM, human oversight takes on intensified responsibilities for ensuring the knowledge provided is accurate, timely, and relevant as well as guarding ...

As AI systems evolve from assistants into autonomous collaborators, enterprises will need durable memory, explicit semantics, lineage, governance, and explainability. AllegroGraph and GraphTalker ...

BlueVoyant, a leading cybersecurity company, is releasing its Microsoft Agent 365 Security Deployment Service, a professional services program to help enterprises discover, govern, and secure the AI ...

As more ancient texts become digitized and translated, let's go all-in by using human-augmented AI, combining ancient knowledge artifacts with our modern body of research. And let's not just be ...