We’re able to save the day most the time.” Companies are adopting cloud-based contact center solutions to enhance customer ...

Generative AI has transformed once-specialized attacks into assembly-line operations, including account takeovers (stealing ...

Every enterprise scaling collections hits the same wall: hire more agents, or leave unresponsive customers untreated. Generic ...

Real estate teams using AI callers are seeing stronger performance when outreach is triggered by recent consumer actions like listing clicks or valuation requests. The data points to better results ...

Call center nurses at the health giant said workplace surveillance tools and AI prioritize speed and cost savings over quality and safety.

For decades, the agent role has been designed around endurance. Take the next call. Find the right answer. Calm the customer down. Document everything. Stay compliant. Keep the queue moving. Be ...

FBI reports over $20 billion in internet crime losses. Learn how scammers coach victims before bank visits and what families ...

More than a decade ago, Revon Yousif joked on social media about getting a call from Steven Spielberg. In 2025, he won a role in "Disclosure Day." ...

It tends to start with a violent assault. Then video documentation of the incident quickly circulates online, priming people ...

A KAIST study reveals AI agents consume dramatically more energy than conventional AI, highlighting a growing challenge for ...

When I was in HR, I watched managers dodge conversations about accountability like they were land mines. Not because they didn’t care, but because accountability had become synonymous with one thing: ...

ActiveState explains how GitHub Actions attack chains can evade traditional CI security scanners, why passing a scan doesn't ...