Job postings for customer service in the U.S. have dropped about 10% below pre-pandemic levels, according to Indeed Hiring Lab data.

Deaf and hard of hearing shoppers represent $175 billion in discretionary spending. However, the customer service experience ...

Los Angeles, California - July 01, 2026 - PRESSADVANTAGE - Rocket CRM has announced an overview of its Missed Call Text ...

Klarna recently cut 700 customer service jobs, betting AI could absorb the difference. Within a year, customer satisfaction ...

Global AI-first cloud communications platform Infobip has partnered with Floward, the leading online flower and gifting company in the Middle East and the UK, to transform customer service using AI ...

While AI search referrals may account for a fraction of total web traffic, AI-driven customer journeys change the discovery ...

Nutshell reports that small businesses benefit from CRM systems, improving customer retention and sales, while starkly ...

Clarity has released AI Agent QA, a tool that evaluates 100 percent of voice and text interactions against a company's own scoring rubric. The ...

Why do endings matter as much as beginnings in customer experience? Psychological principles like the peak-end rule show ...

Imagine paying twice for trash pickup - and still not getting consistent service. That is just one example of frustrations ...

Photo: Lucky Thusi City Power acting CEO, Charles Tlouane, has sent a stern warning to government institutions to lead by example and honour their municipal payment obligations. He said, “Sustainable ...

A bartender shared her hack for getting more tips: seeding the jar. Chloe Hoffman (@chloehofmannn) posted a no-viral video ...