Chatbots block customers from speaking to humans

Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Virgin Media fined £28mn for preventing customers from cancelling contracts

Ofcom has fined Virgin Media O2 £28mn for repeatedly preventing customers from cancelling contracts, after it found that the ...

Virgin Media fined record £28m for stopping customers cancelling contracts

Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls ...

Virgin Media given £28m fine for blocking customers from switching

Virgin Media slapped with record £28m fine for blocking customers from switching contracts - Ofcom says that the telecoms ...
PA Media on MSN

Virgin Media fined record £28m for stopping millions of customers from switching

The telecoms regulator said it had levied its largest-ever consumer protection fine against the telecoms firm.

Virgin Media apologises after Ofcom hands out record fine for customer complaints

The firm was handed a record £28 million fine ...
The Comet

Virgin Media fined £28m for stopping customers switching

The penalty comes after communications regulator Ofcom uncovered a 'widespread' and 'often deliberate' pattern of ...

Virgin Media fined £28m for stopping millions of customers from switching

The telecoms regulator said it had levied its largest-ever consumer protection fine against the telecoms firm.

Virgin Media handed record fine for hanging up on customers trying to cancel contracts

Ofcom said the telecoms firm caused customers on millions of calls "unreasonable effort, hassle or undue difficulty" when ...
Radio Times

TNT Sports offers for July 2026: Best deals and how to watch for less

If you're looking to get the very best action, drama and suspense, look no further than TNT Sports. As of February 2025, TNT also absorbed the rights previously owned by Eurosport, which means tennis, ...