eWeek

Google Dialogflow CX Flaw Shows AI Chatbots Need Stronger Access Controls

A patched Google Dialogflow CX flaw shows why enterprise AI chatbots need stronger access controls, logging, and runtime ...
Business Wire

Avaya Announces New AI Capabilities to Improve Customer Experience, With More Powerful Virtual Agents Integrating With Google Cloud Dialogflow CX

RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that its Avaya OneCloud™ CCaaS and ...
Total Telecom

Avaya Integrates Google Cloud Dialogflow CX for More Powerful Virtual Agents and Improved Customer Experience

Avaya OneCloud™ CCaaS and OneCloud™ CPaaS portfolios are now available with Avaya AI Virtual Agent Enhanced, new human-like automation features that significantly improve customer experience and ...
Business Wire

UJET Announces Partnership with Google Cloud Contact Center AI (CCAI) and Integration of Google Cloud Dialogflow CX

SAN FRANCISCO--(BUSINESS WIRE)--UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center, announced its partnership with Google Cloud’s Contact Center AI (CCAI) and integration of its ...