Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls ...

Experts say people holidaying in certain popular staycation areas are at risk of 'phantom roaming' charges even though they ...

The penalty comes after communications regulator Ofcom uncovered a 'widespread' and 'often deliberate' pattern of ...

Virgin Media has been slapped with the media watchdog’s largest ever fine for direct harm to consumers after it was found to ...

Ofcom said the telecoms firm caused customers on millions of calls "unreasonable effort, hassle or undue difficulty" when ...

I tested dozens of VPNs to find the best VPN services for iPhone – these are the ones worth using - You can’t go wrong with ...

The telecoms regulator said it had levied its largest-ever consumer protection fine against the telecoms firm.

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The landline is here to stay, but the technology used to make calls is changing from analogue to digital, as part of an industry-wide shift backed by Ofcom and the UK Government as an important step ...

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