Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Virgin Media has been hit with a record £28m fine for repeatedly blocking customers from cancelling their broadband contracts ...

The penalty comes after communications regulator Ofcom uncovered a 'widespread' and 'often deliberate' pattern of call-handling failures ...

Ofcom said the telecoms firm caused customers on millions of calls "unreasonable effort, hassle or undue difficulty" when trying to cancel.

UK regulator Ofcom slams Virgin Media O2 with a record £28 million fine for hindering customers from cancelling their services, revealing tactics such as long hold times and call drops.

Regulator Ofcom said it found Virgin Media had stopped or delayed millions of customers from switching to different providers ...

EXCLUSIVE: In a chat with Hannah Abraham, 'Satluj' director Honey Trehan says "government pressure" led the Diljit ...

Courteeners have shared a brand-new single, 'Plus One Forever' from their upcoming 'best of' album - listen here.

Did you authorize a $2,400 transfer? Reply NO to stop it.” You reply, and seconds later a calm “fraud agent” calls, knows your name and the last four digits of your card, and walks you through ...

How to save money, find the best deals and understand finance better. We will be bringing you the latest finance news as well as highlight all the Government support you can get. Bookmark this page to ...