Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an investigation has found.

Ofcom has fined Virgin Media O2 £28mn for repeatedly preventing customers from cancelling contracts, after it found that the ...

Virgin Media O2 is setting out how it will reduce its environmental impact and become more resilient to the climate crisis as ...

Broadband and mobile operator Virgin Media and O2 (VMO2) have this morning set out their new Green Transition Plan, which ...

Virgin Media O2 has outlined how it aims to reach net-zero emissions by 2040, including interventions across its supply chain ...

Lily Allen is currently fielding criticism over her new “The Lily Allen Performs West End Girl” tour after fans griped about ...

Virgin Media O2 has unveiled a long-term Green Transition Plan outlining how it aims to cut emissions, build more ...

It’s been eight months since Lily Allen dropped her searing and heartfelt album of the year West End Girl. After taking it to ...

The penalty comes after communications regulator Ofcom uncovered a 'widespread' and 'often deliberate' pattern of ...

Ofcom said the telecoms firm caused customers on millions of calls 'unreasonable effort, hassle or undue difficulty' when ...

UK mobile operator Virgin Media O2 has hit out at planning rules in London, warning that mobile coverage is suffering as a result of "outdated" legislation.