IVR (“Interactive Voice Response”) systems are often the first point of contact for customers as part of an enterprise’s contact care system. Unfortunately, IVRs often fall short on the promise of ...
EU commissioner for internal market Thierry Breton gives a press conference on EU probes Apple, Google, Meta under new digital law at the EU headquarters in Brussels, on March 25, 2024. KENZO ...
Earnings call Amazon delivered Q1 2026 revenue of $181.5B, up 17% YoY (15% ex-FX), with operating income of $23.9B and a record 13.1% operating margin. AWS accelerated to 28% YoY growth, reaching a ...
Contact Flow Helper A single AWS Lambda function which provides a set of basic math and text tools to help manipulate data in contact flows Python Create Tasks Programmatically CloudFormation template ...
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Community driven content discussing all aspects of software development from DevOps to design patterns. Over the past few months, I have been helping cloud architects, security engineers, and DevOps ...
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