An era of agent-driven software in which autonomous systems execute complex workflows independently. In a previous article, I ...

Simulated customers powered by Cresta's AI Agent technology let agents practice conversations grounded in real conversation data to decrease onboarding time, improve employee retention, and increase ...

Voice AI is rapidly reshaping how companies communicate with customers, but one of the most commercially impactful ...

Once outlawed as obscene, D. H. Lawrence’s novel was meant to heal the world’s sickness about sex. Instead, it mattered most as a legal milestone, a pop-culture shorthand, and a meme. The war was ...

Outcome-based resolution pricing means companies pay only when the AI agent resolves an issue autonomously, without human intervention.

OpenAI is acquiring Ona to give Codex persistent cloud environments, allowing AI agents to continue working on tasks long after users leave a session. OpenAI's acquisition of Ona aims to enhance Codex ...

At a federal court hearing in Mobile, Alabama, on May 28, government officials continued to argue that REAL IDs aren't reliable proof of citizenship and that federal immigration officers don't need a ...

CVS Health is growing its partnership with Salesforce, leveraging its agentic AI-driven Agentforce Health to boost personalization in its call centers. The companies announced on Thursday morning that ...

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A Noticias Telemundo investigation documented a marked increase in cases of people posing as federal agents to rob, intimidate and even injure or rape immigrants. A Christ figurine watches over the ...