Fake call centre operating from Summit Building in Vibhuti Khand was earning roughly Rs 12 crore a month and between Rs ...

Consumers want results—not sympathy. by Matthew Dixon, Lara Ponomareff, Scott Turner and Rick DeLisi Think about the last time you flew. When you checked in, did you use a self-service option—like the ...

Clarity has released AI Agent QA, a tool that evaluates 100 percent of voice and text interactions against a company's own scoring rubric. The ...

Every item on this page was chosen by an ELLE editor. We may earn commission on some of the items you choose to buy. What would happen if we took the hopes, dreams, pain, joy, loss, bodies, voices, ...

CCW showed agentic AI moving deeper into CX platforms. Here’s what IT leaders should know about governance, data, workforce ...

FBI reports over $20 billion in internet crime losses. Learn how scammers coach victims before bank visits and what families ...

When wildfires blazed through Los Angeles last year, displacing tens of thousands of people, the local National Council of Jewish Women affiliate was well positioned to help. The national nonprofit’s ...

Researchers report that volunteer canvassers -- both transgender and not -- reduced voters' prejudice against transgender people. Last year the researchers triggered fierce debate about the need for ...

Last week, when a Pune City police team raided a fraudulent call centre operating out of an upscale area in Ahmedabad, investigators recovered more than just mobile phones and computers and data ...

‘AI & I’ on Dan Shipper’s viral essay ‘After Automation’ The further away an agent gets from a human, the less valuable it is. If you just ride the models, you’re gonna be fine. If you care about ...

Customers expect support that resolves issues quickly, delivers consistent answers, and works seamlessly across channels. For organizations, this creates a familiar tension: how do you deliver ...