Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an investigation has found.

Last week, when a Pune City police team raided a fraudulent call centre operating out of an upscale area in Ahmedabad, investigators recovered more than just mobile phones and computers and data ...

The propeller of a ‘raisin bomber’ airplane from World War II is seen in Frankfurt, Germany, in June 2020. AP Photo/Michael Probst Trump also threatened to withdraw U.S. troops from Spain and Italy ...

The chemistry of high-performing groups is no longer a mystery. by Alex “Sandy” Pentland If you were looking for teams to rig for success, a call center would be a good place to start. The skills ...

Sen. Bernie Sanders recently sat down with Anthropic’s chatbot Claude to discuss everything from AI data privacy to data center development. In the 9-minute video, posted to Sanders’ YouTube channel, ...

Bureau Number 1515, a Douglas TBD-1 Devastator submerged off Jaluit Atoll in the Marshall Islands. The aircraft went down Feb. 1, 1942. Air and Sea Heritage Foundation photo A team of maritime and ...

In November, we joined more than 50,000 Indigenous and world leaders, diplomats, scholars and activists at the 30th United Nations Conference of the Parties (COP30) in Brazil. Some of the most central ...

When you unboxed your AirPods Pro, you probably noticed there were multiple different ear tip sizes inside. One thing you’ll want to do is make sure you have the best fit possible when wearing AirPods ...

In today’s fast-moving world, it’s not enough to just hear what customers say—you need to understand what they really mean. Whether they’re talking to a voice agent (IVR) or chatting with a virtual ...

Gain actionable insights from large volumes of conversational data by identifying key themes, patterns, and relationships. Using Microsoft Foundry, Azure Content Understanding, Azure OpenAI Service, ...

T-Mobile operates the second largest wireless network in the United States, serving over 130 million customers. The company has consistently ranked highest among major wireless carriers for ...

Welcome to No Jitter’s Conversations in Collaboration, in which we speak with executives and thought leaders about the key trends across the full stack of enterprise communications technologies. In ...