If you've been to a Texas Roadhouse, especially if you've been more than once, you might notice that the servers have a similar script when greeting.

Customer feedback can be a critical resource, but the way that feedback is gathered can make all the difference in terms of ...

Software developers are starting to combine the two most successful uses of large language models: coding and customer support.Specifically, they’re using AI to automate the process of turning ...

In California, where the minimum wage is approaching $17 per hour, large fast-food employers must pay $20 per hour. Beginning ...

The White House Religious Liberty Commission issued a series of recommendations to bolster religion in the workplace, schools ...

On June 24, 2026, Microsoft’s Digital Crimes Unit (DCU) facilitated the takedown, suspension, and blocking of domains that ...

Virtual assistants can offer more personalized interactions, creating a more engaging customer experience. They can maintain context throughout a conversation, offering a more seamless experience.

Another Amazon sale is upon us. ICYMI: the annual Prime Day event returns in a new time slot for 2026, running from June 23 ...

ServiceNow has warned about a security incident in which unknown threat actors exploited a flaw to obtain deeper unauthorized access to susceptible instances. "On June 5, 2026, ServiceNow applied a ...

It appeared the Class A final of the state baseball tournament Saturday night might be déjà vu. Millard North had other ideas. The Mustangs flipped the script, avenging a loss to Lincoln East in the ...

Grafana Labs, on May 19, 2026, said an investigation into its recent breach found no evidence of customer production systems or operations being compromised. It said the scope of the incident is ...

Richard Branson and I recently had breakfast. No, that’s not the way my days normally start, and it’s not a sentence I ever expected to write. We met to discuss customer service principles vis-à-vis ...