FORD Philippines has opened its new Ford Learning Center in Calamba, Laguna, giving the company’s dealer network a larger and more modern facility for technical and customer service training.

The future of Peoria’s new Community Service Officer program is beginning to take shape after city leaders approved six ...

Outcome-based resolution pricing means companies pay only when the AI agent resolves an issue autonomously, without human ...

Small businesses are investing in artificial intelligence at record rates, but workers have mixed feelings about the pace of change. Small and mid-sized businesses (SMB) have crossed a pivotal ...

Target launched a new internal training program aimed at helping new hires enhance the in-store customer experience. The internal team member training program, called "10-4," was shared with Target's ...

We have easy-to-do programs you can use to support mental health in your workplace. Led by experts, our programs are free and complement each other so sign up for both. Evidence-based training ...

The City of Toronto supports the goals of the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and is committed to providing equal treatment and equitable benefits of City services, ...

Delivering a high level of service helps Home Depot win with professional contractors and DIY customers alike, according to Campbell. “Customers come to the Home Depot to solve their home improvement ...

When clients of the cloud-based-software provider ServiceNow contact the company's customer support center, 80% of the cases — in the form of calls and chat messages — are handled without any human ...

Of all the functions that can help improve the customer experience (CX), human resources (HR) is not the most obvious one. Primarily a support function, it tends to have an internal focus and doesn’t ...

Today’s companies are facing a growing soft skills gap. Recent studies found that 59% of surveyed hiring managers and 89% of executives reported difficulty recruiting candidates with the requisite ...

As a business owner, you know your customers are the reason for your business. That’s why it’s important to consider your customers in everything you do. Your customers’ needs should be at the ...