Web users are increasingly familiar with an annoying phenomenon afflicting all manner of sites: you’re just browsing around, minding your own business and up pops a chat window asking if there’s ...

Allo, Google's beleaguered chat app that arrived on the iPhone and Android devices last year, finally has a web counterpart. Just a few minutes ago, Amit Fulay (head of product for Allo and video chat ...

The rigmarole and uncertainty surrounding live chat are among the top reasons why many people revert to phone calls. Session-based live chat: a function universally disliked by customers, and it’s ...