Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Ofcom has fined Virgin Media a record £28 million for preventing or delaying customers from switching to another provider.

Ofcom said the telecoms firm caused customers on millions of calls "unreasonable effort, hassle or undue difficulty" when trying to cancel.

Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls ...

Virgin Media has been hit with a record £28m fine for repeatedly blocking customers from cancelling their broadband contracts ...

O2 has issued an urgent warning to consumers regarding a new phishing scam that attempts to steal login credentials ...

Virgin Media O2 announced that it will combine its Commercial and Data and Operations functions into a new single Consumer ...

In December 2025, fraudsters gained access to my O2 mobile phone account. They took out four Sim-only contracts in my name, leaving me with a £150 bill. I contacted Crane on the Case, and after your ...

Mobile network provider O2 is urging people to stay alert after fraudsters began sending fake messages claiming customers must accept new terms and conditions or risk having their SIM card switched ...

Monzo has entered the UK mobile market with the launch of Monzo Mobile, an eSIM-only phone plan service powered by Virgin Media O2 and global connectivity specialist 1GLOBAL. The digital bank said the ...

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Three is "correcting" customer contracts - and giving them the chance to leave within 30 days penalty-free. The mobile provider has written to UK customers after "technical issues" with their initial ...