Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an investigation has found.

The penalty comes after communications regulator Ofcom uncovered a 'widespread' and 'often deliberate' pattern of ...

Ofcom said the telecoms firm caused customers on millions of calls "unreasonable effort, hassle or undue difficulty" when ...

Ariana Grande is currently on her Eternal Sunshine world tour. However, she recently broke some bad news to her fans. The ...

The record-breaking consumer protection penalty followed an intense probe triggered by nearly 2,000 formal complaints from ...

British telecoms firm Virgin Media has been fined a record £28 million ($37. 4 million) after regulator Ofcom found the firm stopped or delayed customers from switching to different providers by ...

O2 is expanding its entertainment offering with the addition of Disney+ to its fibre, mobile and television plans. Starting ...

Ofcom has fined Virgin Media O2 £28mn for repeatedly preventing customers from cancelling contracts, after it found that the ...

Relaxing in an airport lounge can be a great way to start your summer holiday in style. They can offer a quieter, more ...

Ofcom has fined Virgin Media a record £28 million for preventing or delaying customers from switching to another provider.

It's never too early to start thinking about Halloween, especially if you're Duran Duran. The ’80s rock band, known for its ...