The content of this article is a personal memo confirmed using the OOTB (initial settings) of the ServiceNow PDI (Personal Developer Instance) Zurich release. In production environments or customized ...

While ServiceNow Incidents are frequently used, have you ever felt it was difficult to understand the purpose of Problems (Problem Management), how their status progresses, and how they connect to ...

Configure the portable Virtual Agent chat widget to run Virtual Agent on third-party web pages. Note: For new customers onboarding from Vancouver onward, the chat widget is only accessible to ...

The e-commerce landscape is facing a paradox that should alarm every security leader. While 80% of CISOs identify web protection as their top priority, only 8% have deployed the client-side defenses ...

ServiceNow implementations evolve through frequent configuration changes, scoped application releases, and scheduled platform upgrades. These changes elevate regression risk across mission-critical ...

v4.0 is a breaking release. See MIGRATION_v3_to_v4.md if upgrading.

Copilot in Excel introduces new finance-focused capabilities that help teams work to their standards, use trusted financial data, and stay in control of every change. GPT‑5.5 Instant is now available ...