Every enterprise scaling collections hits the same wall: hire more agents, or leave unresponsive customers untreated. Generic ...

Agentic voice AI personalizes every inbound and outbound call to each customer's situation - lifting recovery and cutting cost-per-contact without adding headcountCALGARY, AB, July 7, 2026 /PRNewswire ...

This milestone brings enterprise-grade outbound engagement and compliance capabilities to Zoom Contact Center customers through the Alvaria Intelligence Platform (AIP). This release delivers an ...

The best AI for live transfers. Learn how to optimize speed-to-lead, automate multi-channel follow-ups, and improve QA to maximize your ROI.

Good morning, and thank you for standing by. My name is John, and I will be your conference operator for today. At this time, I would like to welcome everyone to the Lightspeed Fiscal Fourth Quarter ...

Customer experience used to be something tuned at the edges. Better call center scripts, nicer portals, lower prices or a new survey could make incremental improvements in consumers’ perceptions of a ...

Ellie™ is powered by artificial intelligence (AI) and supports call centers by working with agents to better serve callers. MCFARLAND, Wis.--(BUSINESS WIRE)--Today, Amtelco announced the release of ...

Sending emails from your SAP backend is a standard feature widely distributed for use cases such as alerting for batch jobs, SAP workflow state changes, or invoice distribution. Many customers ...

Fluent v2.0 is Microsoft’s next-generation design language, and it’s now fully implemented across all Dynamics 365 Customer Service components. This milestone marks the completion of a comprehensive ...

Cyber threats didn’t slow down last week—and attackers are getting smarter. We’re seeing malware hidden in virtual machines, side-channel leaks exposing AI chats, and spyware quietly targeting Android ...

Capricorn Co-operative, Australasia’s largest automotive cooperative, supports over 28,000 members, including mechanics, panel repairers, auto electricians, and commercial vehicle businesses across ...