The CEO of Priority Waste announced a recovery plan following numerous customer complaints across Metro Detroit.

Troublesome trash hauler says complaints are down 50% after the company signed on with a Michigan-based contact center to handle issues ...

The new CEO of Priority Waste is outlining a plan for service recovery following reports in June by 7 News Detroit about ...

Priority Waste's CEO apologized for recent trash-collection issues and outlined plans to improve service in a letter to the ...

The new CEO of Priority Waste is outlining a plan for service recovery following reports in June by 7 News Detroit about problems with trash pickup.

There have been complaints that early reservation holders have yet to receive an order invite, but the process appears to be deliberate on Rivian’s part. Some Rivian R2 reservation holders report ...

First Nations voters say they were forced to line up twice — or even turned away — when trying to vote in this year's Voice to Parliament election. Documents obtained by the ABC show the Electoral ...

Abstract: The efficiency of the multi-priority queue scheduling of the satellite-borne router determines the latency quality of service (QoS) guarantee capability of the traffic frame. However, the ...

Queue management sits between every inbound contact and the agent who answers it. When queue management fails, it fails quietly at first. A few calls sit in a queue 30 seconds too long. An agent ...

Often, when there is a major societal problem, someone, or some group, gets the blame. Those who get the blame are not necessarily those who caused the problem but often can be suffering from the ...