Configure the portable Virtual Agent chat widget to run Virtual Agent on third-party web pages. Note: For new customers onboarding from Vancouver onward, the chat widget is only accessible to ...

To better understand how things are changing in the customer service and experience space, I spend quite a bit of time speaking with technology vendors. One of my most recent chats was with Olivier ...

As 50,000 attendees descend on Salesforce's Dreamforce conference this week, the enterprise software giant is making its most aggressive bet yet on artificial intelligence agents, positioning itself ...

Datacom’s newly developed IT roadmap aims to enhance productivity, employee skills, and customer experience, and to be able to move towards the next generation of IT services it needed a single, ...

Microsoft Copilot Studio is the place to build agents. Here, organizations can build the agents they need to augment their workforce and execute business processes. Microsoft is investing in agent ...

Learn how you can use Copilot Studio to build your own copilot, available on multiple channels, designed for your audiences, and tailored specifically to your business processes and workflows. In ...