Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls ...

British media regulator Ofcom has today fined Virgin Media £28m for repeatedly preventing customers from cancelling contracts ...

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The penalty comes after communications regulator Ofcom uncovered a 'widespread' and 'often deliberate' pattern of ...

British media regulator Ofcom fined Virgin Media £28 million ($37.38 million) on Wednesday for repeatedly preventing ...

Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Virgin Media have issued an apology to customers after being found to have stopped or delayed customers from switching to ...

Ofcom has fined Virgin Media a record £28 million for preventing or delaying customers from switching to another provider.

The telecoms regulator said it had levied its largest-ever consumer protection fine against the telecoms firm.

Virgin Media customers trying to cancel or switch to another provider were routinely put through the wringer by its customer service agents, an investigation by regulator Ofcom has found. The telecoms ...

A coalition of European media owners, data companies, telcos, retailers, marketplaces and advertising technology partners ...

The service has been running for over 30 years, but the provider now hopes to focus on its newer, more reliable technology.